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Our dedicated support team is here to help you every step of the way. We’re here to make sure you get the most from your online training experience.


9:00 AM – 8:00 PM (Eastern Time)
Monday – Friday
Holiday Hours: Our office will be closed on December 24th, 25th, and January 1st

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If you have any questions concerning our accredited online courses or if you need any assistance, please reach out to our dedicated support team. In addition, we’ve created help resources that provide 24/7 access to useful tutorials and answers to commonly asked questions. We’re not happy until you are happy, so let us provide the support and tools you need to succeed.

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CareerCert FAQs

  • What is CareerCert?

    CareerCert provides online EMS continuing education, fire training, and continuing medical education to help emergency and healthcare teams improve outcomes in their communities. We specialize in the most up-to-date courses, certification, training, and management tools to streamline your training and keep providers at their best. We have helped over 100,000 emergency responders and healthcare professionals build confidence and competence in their skills through our online CE solutions.

  • Are your courses accredited?

    All CareerCert courses in the EMS library are accredited by the Commission on Accreditation for Prehospital Continuing Education (CAPCE). Self-paced courses are accredited as F3 category courses, and virtual instructor-led training are accredited as F5 category courses. All our EMS content meets NREMT requirements and is regularly reviewed and updated by our medical advisory board.

    CareerCert’s online firefighter courses refresh professionals on the National Fire Protection Association (NFPA) guidelines. All our firefighter content is regularly reviewed and updated by our fire advisory board, and we provide education that meets guidelines set forth by the Insurance Services Office (ISO).

    The Certified Transport Specialist course certifies drivers with the Non-Emergency Medical Transportation Accreditation Commission.

    Our online ACLS, BLS, NRP, and PALS certifications are accredited by CAPCE and the ADA, AMA, and ANCC in joint providership with the Postgraduate Institute for Medicine (PIM).

  • What courses and training options does CareerCert offer for individuals?

    CareerCert provides online certification and CE solutions for EMS, fire, and healthcare professionals. You can view a full list of the courses we offer here. Along with our courses, you will have access to a platform that allows you to easily upload, track, and manage all of your certificates and CEs in one convenient place.

    EMS CE Solutions

    CareerCert provides CAPCE-accredited EMS refreshers that fulfill NREMT requirements for EMRs, EMTs, AEMTs, and paramedics. We also offer online distributive (F3) EMS courses you can earn anytime, anywhere with our self-paced subscriptions. In addition, we have individual virtual instructor-led courses (F5) you can purchase if you need only a few remaining live hours to fulfill requirements.

    Firefighter CE Solutions

    From active shooter response training to HAZMAT courses, CareerCert has 85+ hours of online firefighter continuing education to help you protect against loss of life and property. Our courses refresh professionals on the NFPA guidelines and are designed for firefighters, instructors, and fire leaders.

    Medical Certifications

    CareerCert currently offers online ACLS, BLS, NRP, and PALS certifications for healthcare professionals. These certification courses are accredited by CAPCE and the ADA, AMA, and ANCC in joint providership with the Postgraduate Institute for Medicine (PIM) and use the latest emergency cardiovascular care (ECC) guidelines and standards published by the International Liaison Committee on Resuscitation (ILCOR).

    Designated Infection Control Officer Training

    Tying in expectations from multiple regulatory entities, including OSHA, NFPA 1581, CDC, NOISH, the Federal Registry, and the Ryan White Law, this training provides an understanding of regulations for designated infection control officers as well as implementation concepts to assist in execution. Participants will also be provided with resources to assist in developing and modifying their own program, including a template for an infection control plan that can be used for their agency.

    Non-Emergency Medical Transport Training

    The Certified Transport Specialist certification is dedicated to enhancing service delivery and improving the safety of non-emergency medical transportation (NEMT) services. This national certification program is ideal for NEMT professionals interested in learning more about safely transporting ambulatory individuals. After completing the CTS training, each student will be nationally certified and recognized as a professional within the industry.

  • What training options does CareerCert offer for departments?

    CareerCert offers flexible training solutions that help EMS, fire, and healthcare departments improve outcomes and save time, money, and stress. We understand that every department has unique training needs, and we strive to provide you with comprehensive solutions in one easy place. Some of the training tools we offer include:

    • 375+ hours of online EMS and firefighter training to refresh your team’s life-saving skills
    • The ability to upload, distribute, and track department-specific training online
    • EMS refreshers that fulfill all NREMT requirements
    • Easy CE tracking and reporting to keep your department compliant and provide simple access during an audit
    • ACLS and pediatric virtual reality training for emergency and healthcare providers
    • Convenient tools that allow you to assign, track, and manage all your team’s training in one place
    • OSHA and safety training to protect your personnel
    • A partnership with PSTrax to help fire departments simplify their operations checks
    • Online ACLS, BLS, PALS, and NRP certifications for medical providers

    To learn more about our training solutions for groups, please reach out to our team.